Full Professor, Colorado State University

MIS Issues Facing Canadian Business Project

A national survey of 158 Canadian firms was conducted using the Delphi technique and follow-up interviews to identify the critical issues in information systems during the next three to five years. Critical information systems issues were identified including 1) building a responsive IT infrastructure, 2) improving IS project management practices, and 3) planning and managing communication networks. Significant differences in the rating of the importance of these issues were reported between small and large firms, private and public sector firms, IS executives and lower levels of IS personnel. A comparison of the current results with the most recently reported U.S. study revealed that there are differences between the critical issues and their prioritization reported by US and Canadian IS personnel. Canadian IS personnel placed a stronger emphasis on the need to address technology-related issues rather than managerial issues than did the IS executives in the U.S. study. Qualitative data to be collected in follow-up interviews will be reported at the conference to cast some light on the reasoning behind the ratings and the sources of information that were used in the assessment of their importance.

Canadian Key Issues

Rank Issue Mean
1 Building a Responsive IT Infrastructure 8.15
2 Improving IS Project Management Practices 7.78
3 Planning and Managing Communication Networks 7.63
4 Improving Effectiveness of Software Development 7.51
5 Aligning the IS Organization within the Enterprise 7.33
6 Coping with Degree and Rate of Technology Change 7.32
7 Developing and Implementing Information Architecture 7.28
8 Using IS for Competitive Advantage 7.26
9 Facilitating and Managing Business Process Redesign 7.18
10 Developing and Managing Distributed Systems 7.07
11 Improving IS Strategic Planning 6.96
12 Recruiting and Developing IS Human Resources 6.88
13 Measuring IS Effectiveness and Productivity 6.78
14 Facilitating Organizational Learning 6.68
15 Making Effective Use of the Data Resource 6.62
16 Facilitating and Managing End-User Computing 6.59
17 Planning and Integrating Multi-Vendor Open Systems Technology 6.58
18 Increasing Understanding of IS Role and Contribution 6.52
19 Educating the User 6.41
20 Managing the Existing Portfolio of Legacy Applications 6.23
21 Implementing Software Process Capability Improvement 6.01
22 Implementing and Managing Collaborative Support Systems 6.00
23 Implementing Professional Certification and IS Code of Ethics 5.96
24 Developing and Managing Electronic Data Interchange 5.94
DROP Implementing Decision and Executive Support Systems NA
DROP Developing and Integrating Multimedia Applications NA
DROP Outsourcing Selected Information Services NA
DROP Developing and Implementing Object-Oriented Technologies NA

Papers - Zipped Postscript

CIS Dept |  College Of Business |  Colorado State University |  Aviation |  Home Page
Voice: 970.491.7511 016 Rockwell Hall - Colorado State University - Fort Collins, CO 80523 Fax: 970.491.5205
 Copyright 2001-2021 [SCH and Associates]. All rights reserved.