Full Professor, Colorado State University


A national survey of small Canadian firms was conducted using the Delphi technique. Major information systems issues were identified including 1) using IS for competitive advantage; 2) improving IS project management practices and 3) improving the effectiveness of software development. It appears that small firms are lagging large firms where the technology is concerned, but are similar on conceptual issues. We believe that small firms will continue to desire more internal control over operations and consequently adopt more technology. Hardware and software quality and reliability will stay at the forefront of their worries. Furthermore, as communications become more mission critical, i.e. Electronic Data Interchange, small firms will embrace network technology. Managing networks may become a very critical problem for small business.

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